Plans and Billing

Understanding Memex's pricing structure, usage tracking, and billing management.

Our current plans are:

You can find more information about the plans in our Pricing page, as well as under Billing in the Memex app.

Understanding Memex Credits

Memex uses a credit-based system that provides transparent pricing for AI development work. Unlike subscription models that charge whether you use the service or not, Memex credits ensure you only pay for actual AI usage.

This approach aligns costs with value—when you're building actively, you use credits for powerful AI assistance. When you're not building, you're not charged.

How Credits Work

What Are Credits?

Credits are Memex's unit of AI computation. Each interaction with the AI consumes credits based on:

• Complexity of the request: Simple questions use fewer credits than complex code generation

• Context size: Longer conversations require more context processing

• Feature utilization: Advanced features like Long Context Mode may use additional credits once a conversation reaches a certain threshold.

Real-Time Usage Tracking

Memex provides transparent usage tracking so you always know your credit consumption:

Usage Indicator:

• Located in the bottom-right corner of the interface

• Shows current conversation's LLM context usage as a percentage

• Updates in real-time as conversation progresses

• Indicates when you're approaching context limits

[1]

Credit Balance:

• Always visible in your account dashboard

• Updates after each AI interaction

• Shows remaining credits in your current plan or purchased package

• Provides estimates for typical usage patterns

Credit Packs

Additional Credits: If you run out of credits included in any of our paid plans (Build or Scale), you can buy Credit Packs of different volumes:

• Available immediately upon purchase

• Stack with monthly plan allocations

• Volume discounts on larger packs

• Transparent per-credit pricing

Credit Expiration: Build and Scale plan credits roll-over with the following structure:

• Credits included in your monthly subscription payment expire 3 months after they are acquired

• Credits purchased from a Pack expire 3 months after the subscription renewal following the Pack purchase date

You can see detailed credit usage and expiration dates on the Usage page in the Memex app. You can find it by clicking on your profile picture -> Usage and billing -> Usage

Usage Optimization

Getting the Most from Your Credits

Efficient Conversation Management:

• Start new conversations when context gets large

• Use Context Management to optimize AI memory

• Break large projects into focused conversations

• Commit progress regularly to maintain context

Strategic Feature Usage:

• Use Long Context Mode for complex projects that truly need it

• Enable Thinking Mode for challenging problems

• Leverage Plan Mode for efficient project scoping

• Use Custom Instructions to reduce repeated guidance

Project Structure:

• Organize projects with clear, focused goals

• Use incremental development approaches

• Document decisions to reduce re-explanation

• Leverage version control for checkpoint management

Support and Questions

Account Issues:

• Payment processing problems

• Plan change questions

• Usage discrepancies

• Billing history requests

Contact Methods:

• Email: [email protected] for billing-specific issues

• Community: Discord for general questions about usage

• Account dashboard: Self-service options for common tasks